Scale Space’s Acceptable Use Policy (the “AUP”)

Scale Space’s AUP for our internet service is designed to help protect Scale Space, end-users on our network, and the internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by us. We reserve the right to modify the Policy at any time, effective upon posting at

This AUP document, including the following list of Prohibited Activities, is an integral part of your License with us or usage of the internet service on our premises. If you engage in or permit the use of any of the activities prohibited by this AUP document, we may suspend or terminate your internet service.
If you continue to or permit the continued use of the internet service supplied by us it will be considered that you agree to the terms listed in this AUP.



1. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

2. Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through Scale Space servers and network equipment is prohibited. Likewise, the sending of UBE from another service provider advertising a website, email address or utilising any Scale Space network resource is prohibited. Scale Space accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this AUP or that of the other provider.

3. Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Scale Space end-users must be closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to or from any Scale Space resource, or referencing any Scale Space account, is prohibited.

4. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail- bombing, denial of service attacks.

5. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at

6. Unauthorised attempts by an end-user to gain access to any account or computer resource not belonging to that end-user (e.g., “cracking”).

7. Obtaining or attempting to obtain service by any means or device including unauthorised devices with or without intent to avoid payment or detection.

8. Unauthorised access, alteration, destruction, or any attempt thereof, of any information of any end-user by any means or device.

9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronised number sequence attacks) to any other end user whether on the Scale Space network or on another provider’s network.

10. Using Scale Space services to interfere with the use of our network by other end users.



Each Scale Space licensee is responsible for the activities of its end-users and, by accepting service from us, you agree to ensure that your end-users abide by this AUP. Complaints about the end-user of a Scale Space licensee will be forwarded to our IT team for investigation. If violations of this AUP occur, we reserve the right to terminate services with or take action to stop the offending end-user from violating our AUP as we deem appropriate, without notice.
Scale Space abides by any ‘notice and takedown’ recommendations communicated to us by the Internet Watch Foundation. Please send reports of any suspected breach of this SUP to

If your computer equipment has become infected with any form of malicious code intended to cause damage or harm to another end user’s computer or resource, or our network, you must make reasonable attempts to remove all traces from your computer or resource.

Any computer or resource found to harbour such code is in a position to spread and is, therefore, a security risk to our network and other end users. In these circumstances, we will disconnect your internet connection until we are satisfied that your computer or resource is free from such code and the security risk is no longer apparent.


Scale Space’s policy toward Fair Usage is that our end-users should be able to use the service in an appropriate manner to meet their needs. A very small number of end-users use an excessive amount of the network bandwidth at peak times, to the extent that it can impair the performance of others.

Our Fair Usage Policy is designed to provide the most effective service to all end users. The fair usage policy will identify the very small number of very heavy end users. We will communicate with them to try and establish what is driving the high usage and how individual usage patterns and habits can be modified to the benefit of all. In extreme cases, we may be required to apply management techniques to reduce the impact this has on other end users.


Only end-users downloading or uploading well in excess of 200 GB a month are likely to be impacted by the Fair Usage Policy. This is the equivalent of more than 24 feature-length films a week or watching streaming content for more than 20 hours every day. The Fair Usage Policy will adversely impact less than 0.5% of end-users on our network.